Terms and Conditions

 

 

Welcome to Red Kite Campers.  We wish you a wonderful holiday and that you have complete confidence in our vehicles.  It is our intention to offer you the best experience.  You and your family’s safety are our number one priority.   Please ensure you read through Red Kite Campers’ Terms and Conditions so you are fully informed about our product offering.

 

DEFINITION OF TERMS AND CONDITIONS

In the event of any discrepancy between these Terms and Conditions and any other Red Kite Campers literature, the provisions of these Terms and Conditions apply.

‘DRIVER / CUSTOMER / HIRER’ means the person(s) nominated as the driver(s) under the RENTAL AGREEMENT.

‘RED KITE CAMPERS’ the vehicle under hire as described under the heading ‘Vehicle Details’ under the ‘Rental Agreement’ and includes tyres, tools, accessories, living equipment and any other special equipment, documents relating to the vehicle and any replacement or substitute vehicle provided by RED KITE CAMPERS.

‘RENTAL AGREEMENT’ means the document read and signed by the hirer on collection and return of the vehicle.  It includes details of ‘Customer’, ‘Vehicle Details’, ‘Rental Period’, ‘Collision Damage Waiver’, ‘Departure Checklist’.

 

 

LICENCE INFORMATION 

​Drivers must be between the ages of 23 – 75 with 2 years driving experience.  Minimum age for motorhome drivers is 25.  Two, 3 point convictions are acceptable (i.e. 2 x SP30’s, 3 points each). 

If you have more endorsements on your licence please contact us directly, we can usually still insure you though need to run it by our agents. 

Drivers must not have been involved in more than one own fault accident in the last five years.

​We will view your driving license information online before you travel. Viewing your information online will allow us to see:

·       What vehicles you can drive

·       Any penalty points or disqualifications you have

·       Your name

·       The last 8 characters of your driving license number

·       For more information visit: www.gov.uk/view-driving-licence

·       We require two copies of proofs of address, dated within 90 days of the hire for each driver

 

DRIVERS FROM OUTWITH THE UK

·       We will require a copy of your full driving licence from the country of residence

·       A copy of your passport

·       We also require copies of two proofs of address dated within 90 days of the hire

 

1. RESERVATIONS

·          Bookings are secured with 25% paid as deposit, paid by hirer on www.redkitecampers.co.uk as per Rental Agreement

·          Balance to be paid 14 days before holiday commencing, this can be paid by BACS to TSB account number 89326568 sort code 873771.  Contact us if you would like to use another method of payment

·          All prices quoted and charged in £ (GBP)

·          Vehicles will not be released without valid personal identification being produced

·          A refundable deposit of £1000 (standard) or £500 (£10 a day) or £250 (£20 a day) is payable prior to collection of vehicle for insurance excess and caution deposit for rental of a Campervan.  ​​ Motorhome deposit is £1500 with options to reduce to £1000 (£10 a day) or £500 (£20 a day).   

 

2. HIRER / DRIVER

·          Driver(s) must be aged over 23 years to 70 years for rental of our Campervans.  Minimum age for our motorhome is 25 years

·          Driver(s) are personally liable for all legal penalties during hire period

 

3. HIRE PERIOD

·       ‘Hire Period’ refers to the dates agreed in the Rental Agreement

·       Red Kite Campers charge on a calendar night basis

·       Minimum rental period is 3 nights

·       Collections are at 2:30pm with a return at 10.30am.  Late drop offs at 4pm, early pickup at 9.30am for £30 each.  We can be flexible outside these times, please contact us to discuss

·       Collection and return any day of the week

 

 

4. HIRE RATES INCLUDE

·       Unlimited Mileage

·       Fully Comprehensive Insurance for UK and Republic of Ireland for one named driver*

·       Full Breakdown & Roadside Assistance** and Camping Gaz 

 

* Excluding any insurance loading, extra charges may be incurred if the driver to be insured has traffic convictions, is using a non-UK, non-EU, or non-Republic of Ireland driving licence or is in an occupation which is deemed high risk.

** Red Kite Campers will supply full breakdown cover to cover any mechanical faults to the base chassis of the campervan or motorhome.  Any call out charges necessitated by the client through operator error, e.g. lost keys will be the responsibility of the client.

 

 

5. INSURANCE

·       Fully comprehensive insurance is provided by Red Kite Campers to the driver named on the agreement holding a UK, European or Republic of Ireland Driving Licence.  If you are from outwith the EU, please get in touch, we should be able to insure you, we will need to run it past our insurance partners

·       Insurance for additional drivers is charged at additional £5 (GBP) per day

·       Please contact us in advance if the hirer has an occupation connected to wholly or partly engaged in entertainment or professional sports person.  Also jockeys and persons connected to racing or gaming industry or press of any sort

·       Driving by an unauthorised driver invalidates insurance. It is a criminal offence to drive without insurance in the UK and Ireland punishable at law

·       Failure to declare an accident is a criminal offence punishable at law

·       The theft of a Red Kite Camper vehicle will not be covered by insurance if the ignition keys are left in or on the vehicle whilst unoccupied and the hirer shall be held fully responsible for a replacement vehicle

·       Insurance does not cover or include the hirers’ personal belongings

·       No other hire insurance is acceptable for the rental of a Red Kite Campers vehicle

 

6. DEPOSIT

 The refundable deposit detailed in section 1 covers both the insurance excess in the event of a collision (section 5a) and the proper return of the vehicle in same condition as it was let out to the hirer.

 This amount will be debited from your account immediately and is fully refundable within seven days of return of the vehicle on the following conditions:

·       No damage to the campervan/motorhome or any third party

·       Vehicle returned to the agreed location, on the agreed date and time

·       Campervan/motorhome returned in the same condition as it was let out, the interior clean including all cooking appliances and the fuel tank full.  All items are returned at end of hire in clean and full working order as per the ‘Departure Check list’ in the Rental Agreement

·       ​This security deposit will be used to fund any loss or damage what so ever to equipment, fixtures, fittings, windows, tyres or negligent damage to the vehicle

 

Red Kite Campers will not be held responsible for any changes in the amount refunded of your deposit based on fluctuations in currency exchange rates.   We will always strive to find the best exchange rate possible.

Red Kite Campers reserves the right to increase the security deposit for specific events eg: festivals or rallies.

A cleaning fee of £75.00 will be charged against the deposit of the vehicle is not returned with the interior in a clean condition.

An additional fee of £50.00 will be charged against the deposit if the porti potti is not emptied prior to the return of the vehicle.

 

 

7. VIOLATION OF TRAFFIC LAWS AND REGULATIONS

 Driver(s) are personally liable for all legal penalties and fees pertaining to any traffic violation infringements under the current Road Traffic Legislation applicable in the UK, Republic of Ireland and EU.​

 

 

8. USE OF THE VEHICLE

During the rental period, the hirers agree that the vehicle will not be;

·       Driven other than in a cautious, prudent and normal manner or used in a manner which could cause damage

·       Driven in a prohibited area

·       Driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law

·       Driven by persons under the age of 23 years when renting camper, or 25 if hiring the motorhome unless otherwise agreed by our insurers

·       Driven by a person who is unauthorised to drive the vehicle as set out under the heading ‘Driver details’ of the Red Kite Campers Rental Agreement

·       Used to carry more persons than is detailed on the rental agreement, maximum 5 persons in accordance with provision of seatbelts in a Red Kite Campervan.  Motorhome maximum occupancy is 4 people

·       Left with the ignition key in, or on the vehicle while it is unoccupied (invalidates insurance)

·       Damaged by submersion in water or in contact with salt water

·       Used for any illegal purpose for any race, rally or contest

·       Used to tow any vehicle or trailer

·       Used to carry passengers or property for hire or reward

·       Used to carry volatile liquids, gases, explosives or other corrosive or inflammable material, except approved Camping Gaz bottle in sealed compartment

·       Driven on any road surfaces other than sealed / bitumen roads

 

9. BREAKDOWN

 24-hour Roadside Assistance is provided under the hire contract. The hirer may instruct repairs to the maximum value of £50 (GBP).

 Red Kite Campers must be notified by telephone on 07872059038 for repairs in excess of this amount.

 Reimbursement will be made on production of valid receipts.

 

10A. CANCELLATION BY RED KITE CAMPERS

Red Kite Campers reserve the right to cancel a reservation at the proposed commencement of hire as follows:

·       Named Driving Licence is not produced or valid in accordance with stated conditions.

·       Failure to provide funds for insurance excess

·       Over occupancy of vehicle

·       Address on driving licence does not match billing address. Additional proof of ID is required

·       Hirers must provide a current driving licence as proof of ID

·       Red Kite Campers may cancel the hire if a serious accident has occurred (see damage) the hirer must return to Red Kite Campers depot at their earliest convenience

 

Red Kite Campers reserves the right to refuse to hire to any person, without stating cause.  We reserve the right to cancel any hire within 24 hours of booking. Where possible we will provide an alternative. Where an alternative cannot be found Red Kite Campers will refund the booking in full.

Where damage occurs to the vehicle, we reserve the right to recall the hirer to the depot in order to have the damage on the vehicle checked as well as the safety and integrity of the van inspected. 

If the damage is too severe, Red Kite Campers reserves the right to cancel the hire.

 

10B. CANCELATION BY HIRER

 

Flexible Covid-19 Travel Policy – Cancellation charges for holidays commencing before the 1st April 2022

Customers may make changes to their trip dates up to 14 days prior to departure by:

·       Moving to alternative dates before December 2023 with no charge.  There are seasonal fluctuations in prices.

·       Requesting and receiving a full refund

Customers making changes to their trip dates within 14 days of departure may:

·       Receive 100% of your holiday cost if the government in your area impose non essential travel restrictions that mean you are unable to travel.

·       Receive 100% of your holiday cost if restrictions mean Red Kite Campers HQ has to close when your trip was due to take place.

Travel Policy from 2nd April 2022 – Cancellation Charges for holidays booked and/or taken from 1st April 2022

If you wish to cancel your reservation:

·       Customers will receive a full refund more that eight weeks before departure date, subject to a £20 admin fee

·       Customers will receive 75% of total hire charge if cancelled between 8 and 2 weeks

·       Customers will forfeit 100% of total hire charge if cancelled less than two weeks prior to hire dates

·       If government restrictions cause our Red Kite Campers HQ to be closed 100% refund or the option to move your dates will apply

·       If government restrictions mean non essential travel is banned we will refund 100% of your booking price or move your dates 

11. HIREABLE EXTRAS

Other hirable extras available for the duration of hirers stay in a Red Kite Camper include:

·       Bedding, sleeping bag, pillow £10 per person

·       Towel £3 per person

·       Pop up drive away Kampa awning £85 per hire - Campervan compatible

·       VW Campervan Bike Rack (up to four bikes) £25 per hire 

·       Porta Potti Chemical Toilet £15 per hire

·       Early pick up at 9.30am £30

·       Late Drop off at 4pm £30

·       Kampa inner bedroom tent for our awning £17 - Campervan compatible

·       Camping chairs x 4 £15

·       Camping table £10 

Camping Gas will be provided on collection. If you purchase additional gas throughout the hire period, reimbursement will be made on production of valid receipts.

12. CONDITIONS OF HIRE

·       The company’s rental agreement is the sole contract for hiring the vehicle between Red Kite Campers and the hirer(s), driver(s) and/or passenger(s)

·       The company takes no responsibility for any delay, loss, damage or injury that a hirer might experience no matter how it is caused or by whom

·       No refunds are payable on accommodation or Red Kite Campers if they are not available where a hirer or passenger changes or cancels or seeks to vary agreements after collection

·       These conditions cannot be varied or altered or waived by any employee or representative of Red Kite Campers or by anyone providing services or facilities

·       The company cannot be bound by any representative or statement unless it is confirmed in writing by Red Kite Campers management

·       When leaving a vehicle at our premises, we will take the best care we can but cannot be held responsible for any loss or damage occurring.  We have gates that we shut at night but do not lock

 

 

13. COLLECTION AND RETURN

Collection and return of the campervan or motorhome to agreed depot specified at time of booking as set out under ‘hire period’ in the rental agreement.

Other collection / return locations may be available on request, charges may apply.

Collection – please allow 1 hour to complete the documentation, collection of caution deposit and demonstration of vehicle. Vehicle will be handed over in a clean condition and in sound working order in accordance with the ‘Departure Checklist’. There are no refunds for early returns.

Return – please allow 1 hour to complete documentation and return of Caution Deposit in accordance with that set out in section 6 of Terms & Conditions.

Late Return – Red Kite Campers must be notified immediately to prevent any prosecution for driver(s) driving whilst uninsured. An additional charge of £10 (GBP) per hour will be payable for late returns.

Early Return – Red Kite Campers will not refund any portion of the hire or a requested early/late pick up fees unless notification is given 1 month before.

The vehicle remains on hire until it has been fully inspected at the time of cleaning. If damage is found Red Kite Campers has 14 days to obtain a quote from the relevant persons and charge the customer.

 

14. PETS AND SMOKING

Red Kite Campers policy prevents animals staying in our campervans and motorhome currently.  Any evidence of non authorised pets will have a deep cleansing fee of £75 deducted from their security deposit. 

 

Smoking is not permitted anywhere in the vehicles.  Any traces of cigarette smoke found in our vehicles or attached awnings will also be liable for a £250 deduction from the security deposit.

 

15. COMPLAINTS

Red Kite Campers are contactable on 07872059038 throughout the rental period. All faults, damage or complaints must be reported immediately on this number. In the event that a complaint is not satisfactorily resolved upon return, the hirer must inform Red Kite Campers in writing within 14 working days.

16. PRIVACY

 

The hirer acknowledges and agrees to be bound by our privacy policy. See website for details.